Shannon and I made Mondrian SoHo our home during our stay in the Big Apple. We really wanted to fall in love with this hotel. The hotel was absolutely breathtaking, the room was tiny but comfortable, and the view from the room was out of this world. But the customer service we received completely turned us off from this place.
I took a red-eye to NYC and got to the hotel around 6:30 a.m. I knew that the check in would be around 3:00 p.m. but the guy at the front desk promised me a room in the next two hours. So I stayed in the hotel until I get the call from him. Otherwise, I would have gone over to Carmen’s place where Shannon was staying for the night, and kicked it there until the room was ready.
Shannon met me at the hotel, and we had an overpriced breakfast at the hotel to kill some more time. After about two hours, we went up to the front desk to find out the status of the room. The guy who promised the room has already left for the day, and this Asian guy was absolutely no help. I told him about the situation but all he kept telling us is that the check in is at 3:00 p.m. (he didn’t even check the computer or anything).
We got tired of him so we went to the other guy for help, who actually made an effort to find out the status of the room. He wasn’t able to get us the room but at least he tried. We were so appalled by the way that Asian a-hole treated us, that our experience here was completely ruined. He and the hotel can expect many negative reviews from me in the next few days. (I think I should note here that most of the staff at the hotel were very friendly and helpful. It was just that one guy who ruined our entire experience!)
Okay, enough of venting. Just thinking about that guy makes me upset.
Aside from the horrible customer service, the room was nice. Extremely small but the bed was comfortable.
This was our view from the shower. It felt strange at first (we felt like we were on display for the entire Lower East Side to see) but we got used to it after a while. The view at night was extraordinary.
A little outdoor area to relax.
Mondrian in Soho
9 Crosby, New York, NY 10012
Customer Service： ★★☆☆☆
Would I stay here again? Probably not because it’s too pricey and the customer service sucked.